Returns & Exchanges

Due to the perishable nature of our premium meats and gourmet goods, we are committed to ensuring every order arrives in peak condition. If your delivery is damaged or does not meet our quality standards, please contact us within 24 hours of receipt for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package for any signs of damage or temperature compromise to ensure the food safety of your products.

• 2.
  Document the Issue

  Take clear photographs of any damaged packaging or product inconsistencies to help our quality control team process your request efficiently.

• 3.
  Contact Support

  Email our Gamekeepers concierge team with your order number and the photos provided within 24 hours of your delivery time.

• 4.
  Resolution Process

  Once reviewed, we will issue a full replacement of the affected items or provide a store credit to be used on your next gourmet purchase.